How To Open A Ticket at Myglobalhost?

Posted on:November 3, 2023

Updated on:November 3, 2023

Written BymyglobalHOST

Facing issues or need support? Simply open a ticket at myglobalHOST and get solution to your issues almost instantly.

NOTE: You need to be a registered user at myglobalHOST in order to get support via ticket.

To open a ticket, follow the below steps:

Open Ticket Page

Visit myglobalHOST’s ticket section.

Personal Information

Ignore this step if you’re already logged in to myglobalHOST client area. If not, then kindly enter your full name and email ID which is registered with myglobalHOST.

Write Subject

Write subject which best describes the issue you’re facing. Example: ‘SSL Issue’ or ‘Need support regarding abcd’.

Choose Department

Select the default department as ‘Customer Support’. As this is only for registered customers of myglobalHOST.

Select Priority

Choose from High, Medium, Low based on issue’s criticality. Kindly do not select Low unless your query / issue is not really important as it may take server hours of waiting time to get support and, select High if it is really urgent.

Describe Issue

Explain your query / issue very well so that our support team can understand the issue and revert as soon as possible. Mention all information which you think will be required in order to fix the issue.

Attach Screenshot

Upload any relevant screenshot which best describes the issue. This is completely optional and is not necessary in all the cases.

Submit Ticket

After you have filled all the desired / required information, simply click on ‘Submit button’ in order to raise the ticket. After you submit, you will be shows a ticket number which can be used to track the status of your ticket.

Average Reply Time

Normally we understand that tickets are opened in case of issues and not related to queries. Hence, we always try to reply within few minutes however please note that we can take long depending upon the nature and criticality of the issue.

Fast Processing

You can always share your ticket number on myglobalHOST’s Whatsapp number +91-7986284663 to know the status or in case it is really urgent.